Hello,Thank you for posting your query on Microsoft Community.As per description, you are unable to install Microsoft fix-it tool.I would appreciate if you can provide us the following information to help us understand the issue better:. Does the issue occur for a particular Microsoft Fix it tool or for all the tools?I would suggest you to run the Microsoft fix it tool in a clean boot mode and check if it works.Perform Clean Boot.Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.Refer: How to perform a clean boot in WindowsNote: After clean boot troubleshooting step, follow the section 'How to reset the computer to start as usual after troubleshooting with clean boot' in the provided link to returnyour computer to Normal startup mode.Check for error messages in event viewer and post back the information.Open Event ViewerWhat information appears in event logs (Event Viewer)?Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help. Regards, Ashish Sondhi. I returned from vacation and found that Windows Update would not download any of my 90 updates (even though it sat for many hours saying “downloading” nothing was coming). I eventually used Windows Readiness program and was able the to get 15 or so downloaded and installed but trying the next group again it is not downloading anything. There is no error message, just no action at all.While it works well most of the time, problems with Windows Update can be very, very frustrating. There’s often no specific fix for whatever specific situation you’re faced with, other than to “keep trying” or “let it run” neither of which helps in many cases.Fortunately, Microsoft has outlined what I’ll call the nuclear option: resetting Windows Update completely. Regardless of the problem you’re faced with, if it involves Windows Update, I suggest you give this a try. Become a and go ad-free! To “Fix It” or not to “Fix It”Microsoft currently has a Knowledge Base article, that includes both manual instructions to fix Windows Update (which I’ll cover below), and tools you can download and run to automatically fix Windows Update.For Windows 10, it’s the “Windows Update Troubleshooter”, and for prior versions of Windows, there are “Fix It” troubleshooters.I strongly recommend you first try the tool appropriate to your version of Windows. After installing Micosoft Fix it, during Fix it Center setup, while 'gathering information about you computer', setup stops - I get message 'Unable. To “Fix It” or not to “Fix It” Microsoft currently has a Knowledge Base article, How do I reset Windows Update components?, that includes both manual instructions to fix Windows Update (which I’ll cover below), and tools you can download and run to automatically fix Windows Update. Re: Unable to launch Microsoft Fix It Center online on Windows 7 System. The possible issue with microsoft fixit that is stopping you from fixing troubles in your system possibly happenning due to internet connection instability. But other reasons can also be there. I just cloned an old ssd to a new Samsung 850 evo (250gb) and had this problem. This worked!! Thanks a lot! (FYI for other people who may have also this problem -and I dont know if that was a problem too- but I also had to update my intel chipset and sata drivers -which I did before doing this and it didnt do anything. In theory, it’ll perform the manual steps for you, and presumably resolve any issues that can be resolved.Hopefully that will work, and you won’t even need to read the rest of this article.Of course, with software being as complex as it is, I don’t expect this to work in 100% of all cases. If these tools don’t resolve the issue you’re facing, it’s time to perform steps manually. As you’ll see, they’re quite arcane, which is why the automated “fix it” is much preferred.”Important Notes#1: Following the instructions below incorrectly – heck, perhaps even following them correctly – could damage your Windows installation. I strongly recommend that you take a complete prior to performing these steps, and that you be prepared to restore that image should something go wrong. Something shouldn’t go wrong, but an image backup will protect you – should I be wrong about something not going wrong.#2: By following the instructions below, or downloading and using the batch files I’ll provide, you are assuming complete responsibility for the results. For all I know, there’s something special about your machine I cannot predict or account for. While it’s certainly not the intent, the instructions and/or my batch files might render your computer unbootable. Once again, your best defense is the previous important note #1.#3: Since several of the steps below are sequences of commands to be entered into a command prompt, I’ll provide a few batch files that will run those for you. DO NOT just click and run. Instead, by right clicking and saving to a location on your computer. You’ll run those batch files from within an administrative command prompt. Since these are text files, you can examine their contents at will. Note that since they are considered files, your security software may need to be told to “allow” the download. Fix Windows Update manually Run Command Prompt as administratorAll of the steps that follow require administrative privileges. It’s not enough that your log-in account be administrator; you need to run the Windows Command Prompt as administrator for those privileges to be in effect.In versions of Windows prior to 8.1, right click on a Windows Command Prompt shortcut, and click on Run As Administrator.In Windows 8.1 or 10, right click on the Start menu and click on Command Prompt (admin).Stop ServicesFirst, we’ll stop several Windows services. Type the following into the command prompt, each line followed by Enter: net stop bitsnet stop wuauservnet stop appidsvcnet stop cryptsvcOr download and run.Don’t worry if some of the services report an error that they’re not running. Delete download manager filesNext, we’ll delete a set of files related to the download manager. Del '%ALLUSERSPROFILE%Application DataMicrosoftDownloaderqmgr.dat'Or download and run.Reset software distributionMicrosoft recommends you perform this step only if running through these instructions without this step did not resolve the problem. They also state that this step is performed by the “Aggressive” mode of the various “fix it” solutions mentioned earlier. Finally,Naturally, much of what we’ve done will require a to take final effect. What did we just do?After all that mumbo-jumbo, you’re probably wondering what it is you just did – be it manually or with a fix-it tool.The best analogy I can come up with is that this is very similar to. Just as your web browser tries to avoid multiple downloads and generally speed up your web browsing experience by keeping many things in a cache on your machine’s, Windows update does something similar. Rather than re-analyzing, slowing down your system, and perhaps even downloading information repeatedly, it caches much of what it learns about your system on disk.And just like the browser, sometimes the cache can get “confused”.We’ve simply cleared out the cache and reset a few things to known states, so that Windows Update can start with a clean slate.(To be clear, browser caches and the Windows update cache are completely unrelated to one another. The concepts are just similar.). If you're eager to get the newly released Windows 10 Creators Update, I'll show you how. Every Windows 10 update should just work. Unfortunately, for some, they just don't. The Windows 10 Anniversary Update can be installed manually. With the help of some time-lapse video I'll walk through that process, quickly. The October 2018 Windows 10 Update is apparently deleting some people's files. Here's how to prepare and protect yourself.Footnotes & references: Note that Windows XP and Windows Vista may have additional or different steps. Refer to the original for specifics.Posted: March 11, 2016in:Shortlink. New Here?Let me suggest my to get you started.Of course I strongly recommend you - there's a ton of information just waiting for you.Finally, if you just can't find what you're looking for,! Leo Who?I'm and I've been playing with computers since I took a required programming class in 1976. I spent over 18 years as a software engineer at Microsoft, and after 'retiring' in 2001 I started in 2003 as a place to help you find answers and become more confident using this amazing technology at our fingertips. Twice, I’ve had update problems on someone’s machines. The first time, on a Win7 machine, Windows Fix-It fixed the problem.The second time, on another Win7 machine, it didn’t work, so I did more research, with my favorite research tool, Google.I found the following info, and it worked:Click on Computer, System drive (usually C), Windows, SoftwareDistribution, Download.Delete contents of Download folder. Restart computer.Run windows update.Of course, anything can go wrong at any time, so make a full backup first. Leo may have mentioned that already. I’m definitely bookmarking this article.Few things have been more frustrating to me than when Windows Update malfunctions. Just a couple of examples: During the final half-year of Win XP support, I couldn’t get Windows Update to work for 3 straight months. It turned out to be a problem on Microsoft’s end. I recently restored my Win 7 PC to a two-year old disk image. Everything worked fine – except Windows Update. ![]() Ultimately, I had to go all the way back to my bare-metal disk image to get Windows Update to work right – except I couldn’t get Microsoft Update to work, and I still can’t. (I did update Internet Explorer from version 10 to version 11, which went smoothly. I’m assuming this wouldn’t cause my problem. Now, when I click on the “Get updates for other Microsoft products” link at the bottom of the Windows Update page, it takes me to a Microsoft.com page that only has an image that shows how to get to Windows Update from the Start button.)Leo, does the procedure in the article also apply to fixing Microsoft Update? If not, I hope you’ll write an article on fixing Microsoft Update, too.Thanks. I keep my Windows Update checked on the CHECK FOR UPDATES BUT LET ME CHOOSE WHETHER TO DOWNLOAD AND INSTALL THEM, and then when updates do come up for installation and downloading, I google each by entering “definition of KB(update number). If it applies to my Win7 OS or is mandatory, I install it. On any updates that that have something to do with Win10 or does not apply to my OS, I right click on them, and then click on “Hide this update”.Regarding having problems with Windows Update, I have had the problem of clicking on “Install and Download Updates” but nothing happenedtwice. It just had the appearance of of installing/downloading.FOR A LONG TIME. I thought it was just a glitch in the system, and because I wasn’t aware that this problem had a solution like the one Leo has shown above, I just powered off my machine after trying everything I could think of doing first, of course. Powering down was my LAST resort. I didn’t even think to make a system image before doing thisbut it worked.(Leo: I know you’re wincing as you read this. At least in the future, I’ll at least make a backup image.). This reply is after almost two years (I came across the article after Leo’s updates-related posting 693, 27th Feb 2018), but it may help someone with the same issue which I also had, viz the manual or automatic update hanging with high svchost.exe CPU of 99%, making the computer unusable unless updates were turned off completely.I did try re-setting the update components as described here, and appreciate Leo’s help with the batch files, but unfortunately to no avail. Incidentally, the original instructions from Microsoft were in KB971058 which has now been withdrawn, but I was able to find them through Internet Archive, as I had to modify them for use on an old XP computer, configured to receive the WEPOS updates.In the end what worked was a posting I discovered on an MS Social Technet website, “Windows Update Hangs – 100% CPU svchost”. The simple solution was to uninstall Internet Explorer 8. I did this and re-booted, and after months of problems the updates started flooding in and CPU use went back to normal. Much to my surprise, I didn’t even have to re-install IE8, as manual updates appear to have been re-enabled via IE6. My laptop with 4 GB RAM & 2.1 MHz CPU running Win 7 provides good performance most of the time IF “Win Update” service is stopped. Otherwise the svchost process takes almost 50% of CPU cycles. This config works well until Win Update runs when an apparent freeze results – any update activity appears to “hang” even after running the “nuclear option” described in recent AskLeo blog is run successfully. Is there any hope for this situation especially considering that MS no longer is interested in improving Win 7?Also my desktop which has 8 GB RAM and runs Win 7 appears to “choke” while applying certain fixes (KB3080149 & KB3097966 among others) individually. During the required restart a msg appears which says “do not turn off”. However the only recovery for me is to power down and take the subsequent option to start Win normally. Can anyone help this poor but honest user apply updates to Win 7??Thanx.Bewildered Bob. Running Windows 7-64 on Dell Inspiron notebook. I have the same problem with Windows Update appearing to freeze. I reinstalled my computer from an image backup from before the last successful windows update, but the problem still happens. So I am sure the problem is not on my end. Doing some searching, someone suggested turning off Windows Firewall. I did this and, after a long time the updates finally happened.Microsoft screwed up with Windows 8. Now Windows 10 is screwing up everything! Way to go Microsoft. Maybe Bill Gates needs to come out of retirement and get Microsoft straightened out. Searching for the solution to something else today I ran across this post, noting that it’s something I found elsewhere last week while trying to fix a Windows Update issue (turns out for us the anti-virus we use didn’t properly disable Defender on the affected machines, causing them to fail to report to our WSUS server and possibly to be updating at all). All the same commands in the same order. I ended up making a couple slight changes after bundling it all into a single batch file.You mention the possibility of the line “Ren%systemroot%SoftwareDistribution SoftwareDistribution.bak” failing if the folder already existed. I got around this by adding “If exist “%systemroot%SoftwareDistribution.bak” rd /s /q “%systemroot%SoftwareDistribution.bak”” in the line before it, and doing the same for catroot2 (making the appropriate path changes, of course).I also added the /s switch to all of the regsvr32.exe calls to suppress the dialogs since whether or not they fail is immaterial.One other thing I noted which I couldn’t get around with the batch file was that in most cases trying “net stop wuauserv” would fail. I’d have to force it to quit in services.msc or even make the service manual then stop it. Not once would it respond properly to the net stop command.Hopefully you and others find this helpful. ![]() I just managed to get my Vista 32 sp2 machine to download and install updates in a few minutes–after several months of extended problems, so thought I’d share this in case it could help othersThat machine has always been set to notify me of available updates and let me choose to download and install; it has always worked well until a few months ago when the only way I could get it to work was let it run for 24 hrs. (Since I only turn on this machine a couple times a month, I’ve been manually checking for updates after each patch Tuesday). Then that no longer worked after 2 months. After the latest patch Tuesday I found the Microsoft page that lists all the individual update files for the various versions of Windows and manually downloaded the ones for my system. I was actually coming here to ask if that might have been a mistake to do that for some reason (and I’d still like to know the answer to this question), when I turned on that machine and found Win Update telling me that I had 8 available updates. (This was the first time I’d seen such a notification in several months, and have no idea if these were part of the previous patch Tuesday updates that weren’t listed when I downloaded, or if more were added later)SooooI clicked to let update download them BUT it sat there hung up in download mode as before. Then suddenly I got an idea–I changed the download method to ‘automatic’, restarted the computer and tried again. The updates were then downloaded and installed within a few minutes!My conclusion (as I had suspected)–Microsoft has ‘updated’ my old Vista machine to act like Win 10, i.e. To no longer give an option to control your own downloads in Vista, but to let Microsoft be in control. (I saw this happen on my newer Win 7 machine when my preferred download option never worked the way I had it set, until, interestingly, I downloaded GWX control panel and set my preferred option through that program (at least I don’t think it was a coincidence that it started working after I installed this program, and now I’m afraid to uninstall it lest I suffer the old problems again).Hope this is helpful to others. As I said, I would also like to know for future reference if there is a reason that just downloading from the Microsoft site directly might mess up my machine somehow?. For readers who, like me, have been experiencing the very frustrating problem with super slow Windows Updates on a Windows 7 PC, here’s a possible permanent solution.I’ve been having problems with Windows Update for many months. Most of the time, there was no problem scanning/detecting the updates. However, downloading and installing the updates took half a day usually and often several days of repeated attempts. Recently, I started having problems with detecting the updates also.The solution that worked for me (so far) involves installing KB3172605. For detail on what to do, go to InfoWorld.com and search for a Nov. 4, 2016 article by Woody Leonhard (“How to speed up Windows 7 Update scans – forever”). After I installed this speed-up patch, my PC scanned, downloaded, and installed the monthly Windows updates in less than 15 minutes. Microsoft Fix It Unable To Download Troubleshooters Please Check Your Internet ConnectionThis solution has worked on both of my Windows 7 PC’s. What a relief!As a double benefit, KB3172605 seemed to also have fixed the high CPU usage problem associated with svchost.exe. In my case, the svchost.exe issue appears to be related to the Windows Update process. I’m guessing that when I fixed the Windows Update problem, the svchost.exe problem also went away. (If this doesn’t fix your svchost.exe CPU drain problem, try disabling the Windows Update service. Then change the service back to the Automatic (Delayed Start) setting before you perform the monthly update.)It takes a village to maintain my PC’s. Thank God for people like Leo, Woody, and many others who freely share their expert knowledge. I have gone through this once and it didn’t work yet. My question is when I try to delete the qmgr files it says the path is not recognized. I typed out and I used your link. I really think this would work if I could get past that step. My computer was running slow so I reinstalled windows and right away started having problems with Windows update. I have run the troubleshooter several times. Is there another way for me to find that? I did a search for it on my computer and it is not finding it. In my above post on March 17, 2016, I mentioned how I was having problems with (1) the monthly Windows update (super slow) and (2) the Microsoft other products update (can’t update) on my Windows 7 PC’s. Then in my above November 12, 2016 post, I described a solution I found that fixed the very slow Windows update issue. Now I want to share a solution I found to the problem I had with the Microsoft other products update.It appears my problem with the Microsoft update is related to the transition I made from Internet Explorer 10 to Internet Explorer 11. After this change was made, the Microsoft Update setting in Windows Update (which allowed me to get updates for Microsoft products) disappeared. When I then went to to try to download the software to re-install the Microsoft Update setting, that page showed only an image of how to use your Start menu to check for updates. It turns out that page wasn’t displaying correctly. Here’s the solution I found on the internet (credit to a poster named “DMY2000”):.Open IE 11 in the Administrator user account.Select Tools / Compatibility View Settings.Add Microsoft.com to the Compatibility View list, and then Close.Select Tools / Internet Options / Security / Trusted Sites / Sites.Add.Microsoft.com to the website list, and then Close and OK.Go to, and now the page should display correctly. And as a result, you’ll now have the opportunity to download and install the software that will re-establish the Microsoft Update setting in Windows Update.Running Windows update again generated for me 8 additional important Microsoft products updates, a few which were released a couple of years ago. I find it hard to believe that a Microsoft website was not being displayed correctly by Microsoft. However, though it was hard to find, I’m glad there is an easy fix.I hope this helps someone. With respect to the current WannaCry hack, people who can’t install Windows Updates are in trouble. That includes me. I have Windows 8.1 and have not been able to install updates for the last 7 months—it either hangs for hours during the search or generates an error message like 8024A000. My problem: I’m not a computer expert. Ppsspp game files download. I’m an ordinary person with a low level of computer knowledge, like millions of others. I have spent at least 50 hours researching this Windows Update hanging problem. I have implemented about 20 solutions suggested at websites like this to the best of my ability, with no success. Naruto ninja storm 4 cheats. I simply don’t have the ability to reinstall Window Update as suggested here. To attempt this would be suicidal. Of course I’m unable to install security patch KB4012598.One problem is that after each solution attempted, you would have to let Windows Update run overnight to find out whether it worked. That could take days upon days.There must be thousands of people like me who can’t install the WannaCry security patch because of a Windows Update problem AND who don’t have the technical ability to fix that problem. A double whammy from Microsoft! I’m tearing my hair out. Before commenting please:. Read the article. Comments indicating you've not read the article will be removed. Comment on the article. New question? Unable To Download Troubleshooters Microsoft Fix It Windows 7Start with search, at the top of the page. Off-topic comments will be removed. No personal information. Email addresses, phone numbers and such will be removed. Add to the discussion. Comments that do not — typically off-topic or content-free comments — will be removed.All comments containing links will be moderated before publication. Anything that looks the least bit like spam will be removed.I want comments to be valuable for everyone, including those who come later and take the time to read.Comment Name Email. Hello Mahesh Kumar A,1. The standard ones that come with an initial set up.2. After I start the program and it is gathering information about my computer for the set up phase I get a message 'Unable to download troubleshooters, please check your internet connection.' 3. Yes - Microsoft Fix It Center.4. Internet Explorer.5. 'Unable to download troubleshooters, please check your internet connection.' 6. I did have Fix It installed previously but it had an error 0x80070002 and a forum answer suggested a remove and reinstall. But now I have the above problem.RegardsMicky. Hello Mahesh Kumar A,1. Microsoft Fix It No Internet ConnectionThe standard ones that come with an initial set up.2. After I start the program and it is gathering information about my computer for the set up phase I get a message 'Unable to download troubleshooters, please check your internet connection.' 3. Yes - Microsoft Fix It Center.4. Internet Explorer.5. 'Unable to download troubleshooters, please check your internet connection.' 6. I did have Fix It installed previously but it had an error 0x80070002 and a forum answer suggested a remove and reinstall. But now I have the above problem.RegardsMickyWell, I see that you're really getting support! I'm having an awful time with my LENOVO Y530 and just got the same message, although this is April 11, 2015!Now that no support is available, I guess I'm going to have to do a complete reinstall of VISTA 64 bit!!!What a bunch of Bravo Sierra!!!!!!!!!!!!! Windows 7 introduced the “Action Center” feature to help users fix common problems. The useful tool consolidates message traffic from key Windows maintenance and security features, providing detailed troubleshooting tips and wizards on demand. If there is an issue with a software or a problem in the hardware configuration, the Action Center icon will pop up on the taskbar, and then provide steps to resolve them.However, Action Center may not be always effective since the applications and Windows itself updates frequently. Though you can use to ask for help, you still have to wait for the solution. This is where you might need Microsoft Fix it Center.Microsoft Fix it Center offers automated solutions for Windows products, which updates periodically. You can get the official one-click auto fixes directly from Microsoft, just like an engineer sitting next to you.The utility can be used on Windows XP SP3, Windows XP Pro (64-bit) SP2, Windows Vista, Windows 7, Windows Server 2003 SP2, Windows Server 2008 and Windows Server 2008 R2. You need to connect to the Internet for completing the installation process.Download and run the program. The installer then prompts you to download the specified troubleshooters based on your hardware and software. I recommend you to select them all.The advantages of registering are showed in the picture below. Whether to create an account at Microsoft Fix it Center Online or not? Well, that’s up to you. Now, when you have reached the main program, click on “Run” button on the right of the Windows component that’s causing trouble.You can choose to fix the problems automatically, or merely detect them.If you used the latter option, you can check the detailed report and then select fixes to apply.After you’re done, you can send a feedback to Microsoft. It’s optional.Now you could select another issue to fix, or simply start enjoying your refreshed PC. ?Check out Microsoft Fix it Center ( UPDATE: This tool is not available anymore) to troubleshoot Windows problems & errors automatically.Note: You can also visit Microsoft Fix it Solution Center to download the standalone installers for specific problems.Last updated on 8 Feb, 2018.
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